Cancellation & Booking Policy
Last Updated: June 2026
Booking Policy
Appointments can be booked online, by telephone or via approved booking platforms.
A deposit may be required to secure certain appointments.
By booking an appointment, you agree to this Cancellation & Booking Policy.
Deposits
Where applicable, deposits are non-refundable if cancellation occurs outside the notice period outlined below.
Deposits may be transferred to a new appointment where sufficient notice is provided.
Cancellation Policy
We kindly request a minimum of 48 hours' notice if you need to cancel or reschedule your appointment.
More Than 48 Hours' Notice
Appointments can be rescheduled without charge.
Less Than 48 Hours' Notice
Deposits may be retained and a cancellation fee may apply.
Same-Day Cancellations
The full appointment fee may be charged.
No-Show Appointments
Failure to attend an appointment without notice may result in:
Loss of deposit
Full treatment charge
Future bookings requiring full payment in advance
Late Arrivals
If you arrive late, treatment time may need to be reduced to avoid impacting other clients.
The full appointment fee may still apply.
Right to Refuse Service
Glow Skincare by Roxie reserves the right to refuse treatment where:
A treatment is considered unsuitable
Health and safety concerns arise
Inappropriate behaviour occurs
Required consultation information is withheld
Refund Policy
Treatment services are non-refundable once provided.
If you have concerns about a treatment, please contact us as soon as possible so we can work with you to resolve the issue.
Contact Us
Glow Skincare by Roxie
Email: glowbyroxie@gmail.com
Location: Oxted, Surrey, United Kingdom