Appointment Rescheduling Policy

We understand that plans can change and will always do our best to accommodate appointment amendments.

However, repeated rescheduling can affect appointment availability and the smooth running of the clinic.

• Notice period: A minimum of 24 hours' notice is required to reschedule an appointment without incurring a charge.

• Rescheduling limit: Clients may reschedule an appointment a maximum of three times, provided each change is made with at least 24 hours' notice.

• Further changes: If a client requests to reschedule the same appointment more than three times, the original booking deposit may be retained and a new deposit required to secure another appointment.

• Late rescheduling: Requests made with less than 24 hours' notice are subject to our cancellation policy and may result in the loss of the booking deposit or a treatment credit where a multipack has been purchased.

• Exceptional circumstances: We understand that unexpected situations arise. Please contact us directly if you are unable to attend due to exceptional circumstances.

These terms apply to all appointments, including those booked using treatment multipacks and gift vouchers, subject to applicable consumer rights.