Privacy Policy

Last Updated: June 2026

At Glow Skincare by Roxie ("we", "us", "our"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or use our services.

Who We Are

Glow Skincare by Roxie provides professional skincare and facial treatments in Oxted, Surrey.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: glowbyroxie@gmail.com

Phone: 07788462013

What Information We Collect

We may collect and process the following information:

Personal Information

Name
Email address
Telephone number
Address (where required)
Date of birth (where relevant for treatment records)

Appointment and Treatment Information

Booking details
Consultation forms
Medical history relevant to treatment
Skin concerns and treatment notes
Before and after photographs (with consent)

Website Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Website usage data
Cookies and analytics information

How We Use Your Information

We use your information to:

Respond to enquiries
Schedule and manage appointments
Provide skincare treatments safely
Maintain treatment records
Send appointment confirmations and reminders
Improve our website and services
Comply with legal and regulatory obligations
Send marketing communications (only where consent has been provided)

Legal Basis for Processing

Under UK GDPR, we process personal data under one or more of the following lawful bases:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Provision of health-related treatment services

Marketing Communications

We may send promotional emails, offers or updates where you have opted in to receive them.

You can unsubscribe from marketing communications at any time by:

Clicking the unsubscribe link in emails
Contacting us directly

We will never sell your personal information to third parties.

Treatment Records

To provide safe and effective skincare treatments, we may collect health and consultation information relevant to your treatment.

This information is treated as confidential and stored securely. It is only accessed when necessary to provide services or comply with legal obligations.

Photographs

With your permission, we may take before and after photographs to monitor treatment progress.

Photographs will only be used for marketing purposes if you have provided separate consent.

You may withdraw your consent at any time.

Sharing Your Information

We may share your information with trusted third-party service providers where necessary to operate our business, including:

Online booking systems
Payment processors
Website hosting providers
Email service providers
Professional advisers

All third parties are required to keep your information secure and confidential.

We may also disclose information where required by law.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting and insurance requirements.

Treatment records may be retained for a period required by applicable professional and legal obligations.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data where applicable
Restrict processing of your information
Object to certain types of processing
Withdraw consent at any time
Request transfer of your data
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details provided above.

Cookies

Our website may use cookies to improve user experience, analyse website traffic and enhance website functionality.

You can manage or disable cookies through your browser settings.

For more information, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage users to review the privacy policies of any external sites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page, and the revised version will take effect immediately upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Glow Skincare by Roxie